§ 15-2-12. BILLING ADJUSTMENTS.

(A)

A utility customer may request administrative review by the director of the customer's drainage charge. Subject to Subsection (B), the director shall adjust a utility customer's account and issue a corrected bill if the director determines that the utility customer was over-billed or under-billed for drainage utility service based upon:

(1)

an error in calculating the amount or percentage of impervious cover on the benefitted property;

(2)

an error in calculating the area of the benefitted property;

(3)

an error in calculating the drainage charge; or

(4)

an error in assessing the drainage charge.

(B)

Billing adjustments under this Section are subject to the time limitations in City Code Section 15-9-140(B) ( Billing Adjustments ).

(C)

The administrative review under this Section shall comply with City Code Section 15-9-191 ( Administrative Review ).

(D)

After the administrative review is complete, a utility customer may request an administrative hearing as outlined in City Code Chapter 15-9, Article 12 ( Administrative Review and Hearing ).

Source: 1992 Code Section 18-3-14; Ord. 031204-14; Ord. 031211-11; Ord. No. 20150625-021, Pt. 11, 10-1-15 .