Austin |
Code of Ordinances |
Title 15. UTILITY REGULATIONS. |
Chapter 15-9. UTILITY SERVICE REGULATIONS. |
Article 7. TERMINATION OF SERVICE. |
§ 15-9-103. TERMINATION OF SERVICE FOR INSUFFICIENT FUNDS PAYMENT.
(A)
The City may disconnect utility service to a customer's account if the customer's payment has been returned for a reason other than a verifiable vendor error.
(B)
The City may immediately disconnect utility service without notice if the customer pays for restored service with a payment method that is returned for insufficient funds.
(C)
The City shall proceed with collection activities and utility service disconnection if a customer pays for service with a payment method that is returned for insufficient funds.
(D)
If a customer has made two payments during the preceding 12 billing cycles that have been returned for insufficient funds, the City may not accept a customer's personal check, credit card payment, or electronic funds transfer as payment on the account and may require the customer to pay in cash, by certified check, or by money order for up to 12 billing cycles.
Source: Ord. 040805-02.