§ 15-9-106. NOTICE OF SERVICE DISCONNECTION.

(A)

Except as provided in Subsection (B), the City shall notify a customer if the City intends to disconnect the customer's utility service.

(B)

The City is not required to provide notice of service disconnection to a person whose service is being disconnected under Section 15-9-105 ( Termination Request by Non-City Utility ).

(C)

Notice under this section:

(1)

may be delivered by mail, hand delivery, electronic transmission, or telephone, either by pre-recorded message or in person;

(2)

shall be available in both English and Spanish; and

(3)

shall include:

(a)

the reason for the proposed disconnection;

(b)

if applicable, notice of the customer's right to a hearing before service is disconnected, including that the customer must request a hearing in writing on or before the due date of the notice;

(c)

the date of the proposed disconnection, excluding a holiday or weekend; and

(d)

if in writing, prominent notice that the document is a disconnection notice.

Source: 2003 Code Section 15-9-172; 1992 Code Section 18-4-251; Ord. 040805-02.