§ 15-9-112. RESTORATION OF SERVICE.

(A)

The City shall restore disconnected service within a reasonable time, if the customer pays the full balance of the customer's utility account or enters into a deferred payment agreement and delivers proof of payment and a request for reconnection to customer care.

(B)

If the City has disconnected service because of utility service diversion, unlawful use of service, or damage to City utility equipment, before the City restores utility service, the City may require the customer to pay:

(1)

the estimated cost of electricity, water, reclaimed water, or wastewater services not recorded on a meter; and

(2)

utility diversion charges.

(C)

Before the City restores disconnected utility service, the City shall:

(1)

require a customer to provide credit security on the customer's utility account as prescribed by Section 15-9-54 ( Credit Security Required ); and

(2)

charge a customer applicable fees.

(D)

If a residential customer participates in or meets the qualifications for the utility's customer assistance program, the City shall restore disconnected utility service if the customer enters into a deferred payment agreement, which shall not require a reconnection fee or pre-payment of a deposit as a condition for the agreement.

Source: 2003 Code Section 15-9-175; 1992 Code Section 18-4-254; Ord. 040805-02; Ord. 20131205-007.