§ 15-9-137. PAYMENT REQUIREMENTS AND LATE PAYMENT PENALTY.

(A)

A customer shall pay each invoice for utility service on or before the payment due date. A customer's failure to receive an invoice does not modify the customer's duty to pay for utility services.

(B)

The City shall apply a customer's payments sequentially based on the earliest outstanding payment due date.

(C)

Except as otherwise limited by contract, if customer care does not receive full payment by the payment due date on an invoice, a five percent late payment penalty shall be added to the invoiced electric, water, reclaimed water, and wastewater charges.

(D)

A late payment penalty under this section shall be assessed during the next billing cycle and be included in the next invoice for utility services.

(E)

A customer receiving a rate discount under the customer assistance program shall be entitled, upon request, to a waiver of a late payment charge if the customer has not received a waiver of a late payment penalty within the preceding 12 billing cycles.

Source: 2003 Code Section 15-9-114; 1992 Code Section 18-4-178; Ord. 040805-02; Ord. No. 20160829-004, Pt. 4, 9-9-16 ; Ord. No. 20180412-005 , Pt. 7, 4-23-18.