§ 9.9.0. BILLING ADJUSTMENTS

9.9.1 Adjustments to customer drainage charges shall be made in accordance with Section 15-2-12 of the Austin City Code. The billing adjustment process may involve two steps in progression.

9.9.2 Administrative Review

A.

The methods to request and initiate an Administrative Review will be available on the City's website or directly through the Watershed Protection Department (WPD).

B.

An administrative review shall address only the four potential errors listed in Section 15-2-12 (A).

C.

Data sources to be used in checking and correcting a potential error in calculating the area of a benefited property are listed in 9.5.4 above.

D.

Data sources to be used in checking and correcting a potential error in calculating the amount of impervious cover are listed in 9.5.5 above.

E.

A customer requesting a review must submit information and documentation to support the claim that an error was made.

F.

Refunds for overbilling and backbills for underbilling shall be done in accordance with Section 15-9-140 of the Austin City Code.

G.

Refunds for overbilling based on the new fee structure effective October 1, 2015 shall not extend to any period prior to that date when the fee was determined by a different methodology.

H.

Any refund for a period prior to October 1, 2015 must be based solely on the fee structure and rates in place at that time.

9.9.3 Administrative Hearing - Customers who are not satisfied with the outcome of the administrative review shall be informed of the administrative hearing process described in City Code Chapter 15-9, Article 12.

9.9.4 This section of the administrative billing rules, together with the sections of the City Code referenced herein, form the Appeals Rules and Procedures referenced in Section 15-9-191 of the City Code.

Source: Rule No. 161-15.22, 4-27-16 .