Austin |
Code of Ordinances |
Title 15. UTILITY REGULATIONS. |
Chapter 15-9. UTILITY SERVICE REGULATIONS. |
Article 7. TERMINATION OF SERVICE. |
§ 15-9-110. RESTRICTIONS FOR MEDICALLY VULNERABLE RESIDENTS.
(A)
After notice is first provided under Section 15-9-106 ( Notice of Service Disconnection ) the City will allow not fewer than 20 days before the City disconnects utility service at a residential service address where a Medically Vulnerable resident is listed as Life Support or Critical Illness, during which period the City shall make not fewer than two additional attempts to notify the customer named on the account, the Medically Vulnerable resident, and the Medically Vulnerable resident's designated contact that service may be disconnected. Notice under this section may be delivered by mail, hand delivery, door hanger, electronic transmission, telephone, or pre-recorded phone message.
(B)
After the notices have been provided as required in Subsection (A) of this section, the City may disconnect utility services at the residential service address.
Source: Ord. 20100527-004.